“British Carpet Company installed Special Make Pebble Beach premium quality woollen carpet on a quality foam underlay on our stairs and upper level bedrooms and hallways. This was after removing a previous installation which they did 20 years ago. We were amazed how long the previous carpet lasted! Great communication and excellent trades people. Faultless experience. Thank you Wayne, Tony and Ryan.”
Customer Feedback
What Our Clients Have To Say
BCC Reviews
These comments come from the BCC feedback archive and are presented as customer experiences rather than rewritten marketing claims.
“Wonderful service from start to finish with British Carpet Co. Wayne is super helpful and knowledgeable. His team of carpet layers – Tony and Ryan – were on time, efficient and went above and beyond to do the job professionally. Highly recommend.”
“We have used British Carpets twice and had great experiences both times. The installation was quick, efficient and an amazing job. The first carpet has lasted incredibly well and the recent installation went exactly to plan and looks beautiful. Highly recommend Wayne and British Carpet Company.”
“From consult to finish service was faultless, this is my second carpet from British Carpets. Wayne helped me select and Tony and Ryan installed – absolutely perfect. Tony and Ryan arrived on time and completed the job with no stress or worry, they organised everything. Super impressed with the whole team and highly recommend them. Thank you gentlemen.”
“After our first consultation with Wayne, we immediately had confidence to proceed with British Carpets to re-carpet our home. A big undertaking which also included new underlay to improve soundproofing between the upstairs and downstairs of our house. After transferring many book boxes and sundry items to the basement, professional carpet layer Tony arrived to organise removal of large furniture to outdoor decks – no small undertaking! The measuring and laying of carpet was done to perfection – stairways, halls, bedrooms, large living spaces plus extra doormats for doorways. Our home was transformed and the carpet we chose has stood the test of time. I highly recommend British Carpets, it was a pleasure to do business with Wayne and Tony, the sort of people we considered friends by the time the work was completed.”
“Thrilled with the outcome of our re-carpeting, from the quality of the carpet and the exceptional laying, to the timing, planning and finalisation. Thank you Wayne and Tony.”
“Great quality carpets at a reasonable price. Professional service from a reputable company.”
“Wayne and his team first recarpeted our two story terrace in 2008 with a hard wearing US made nylon carpet. However after 16 years it was getting harder to keep it clean. So we decided to recarpet, and had no hesitation in re-engaging British Carpets for advice and a new carpet. Wayne advised that Covid had resulted in some rationalisation of carpet manufacture in the US, and that Europe was now a better source for high quality carpet. There was some uncertainty about delivery because of the Red Sea rebels, but in due course our order was delivered. Installation was straight away with master layer Tony and his boys, and involved furniture moving and two separate stairways that are very fiddly to carpet. Tony, of course, was familiar with our house, as he did the laying back in 2008. The finished job looks terrific and we are very happy with the outcome.”
“We searched all over Sydney for a professional carpet layer to lay a runner on the beautiful wooden staircase in our home. We were recommended to go to the British Carpet Company and found the whole experience a pleasure. Wayne was more than generous with his time explaining how the carpet would be laid and sourced just the right carpet for us. Tony, the wonderful carpet layer, did the most fantastic job on our staircase and we are very very grateful to have been in the hands of a true craftsman. His work is nothing short of sensational and his son Ryan is following in his footsteps. Our sincere thanks to the team at the British Carpet Company.”
“Certainly get what you pay for. Excellent quality carpet. My rooms appear larger, brighter and the texture is comfortable to walk on. Professionally laid with much care to ensure markings were perfectly aligned. Highly recommend the company, their products and the service they provide.”
“I can’t speak highly enough of Wayne British Carpets. Incredibly helpful and knowledgeable, he helped us select the perfect carpet for our apartment with an expert job done by the man he sent to do the laying. It looks fantastic. We were let down by another company and stumbled upon British Carpets – they will be our go-to company from now on for all of our flooring needs.”
“100% recommend. Beautiful pure wool carpet installed nearly ten years ago and it still looks and feels great. Over the years we have needed to go back for advice (eg when we flooded part of our carpet) and they are always so helpful and go out of their way to assist.”
“Very happy with the British Carpet Company at Taren Point. Excellent service & high quality carpet. We have used Wayne’s business 3 times now and the quality and service is always the best. I highly recommend them.”
“Beautiful carpets from a peerless professional, installed by a veteran craftsman. And they’re just really lovely people which kept me returning for over ten years. Thanks W and T!”
“So there are 50 shades of grey and at least 100 shades of beige but if you want real colour on your floor this is the carpet store for you. These guys are unique in Sydney offering the widest range of colours in the most exclusive textiles. Service, advice and installation were all at next level. Just brilliant!”
“Great service and great products. The highest quality and longest lasting carpet I've ever owned thanks to Wayne and Team.”
“Amazing service from start to finish! Quality of carpet is amazing, looks great, no regrets! Highly recommended. Thanks Wayne.”
“From the moment we walked in British Carpets in Waverley, we knew we had found the place to buy carpet for our home. Wayne is very knowledgeable and the carpet is top quality. Wayne explained the different options and made the process very easy. Installation was excellent and even our painter said that Tony was the best carpet layer he had seen. The carpet looks so good, the strata block decided to use British Carpets to replace the carpet in the lobby and stairs. Thanks again for looking after us!”
“Proprietor Wayne lives and breathes carpet. His advice was invaluable and he was able to work around COVID-related supply chain issues to meet our urgent need for new carpet and to try to meet our budget. His communication was excellent, so we always knew where we were at and his carpet layer, Tony, is a star! He went above and beyond on the day, given the very poor situation left behind by the business we had used previously, ensuring that the new job would look just perfect.”
“Wayne is very knowledgeable and has terrific carpets.”
“A year ago we met with British Carpet to carpet our unit. They went out of their way to advise us and install to meet our timelines. A year later and the carpet has retained superb condition and feel, guests often remark on our high-quality carpet. Many thanks to the team!”
“Wayne is a rare find in today’s price-driven world! Patient and genuine in his approach to exceeding the expectations of the most demanding and pedantic clients, Wayne left us with the comfort of knowing he really cared about our needs and left us feeling most grateful and appreciative. Tony and Kyle, his A-Team of carpet layers, were an absolute godsend! The completed job was just perfect! I cannot recommend these people highly enough!”
“We wouldn’t go anywhere else in Sydney for carpet. Wayne and the guys at British Carpets have a fantastic range and the quality of the carpet is something else. We could not fault their professional, helpful service through the entire experience – from quickly visiting us to accurately measure the rooms, to helping us choose the right carpet, to ordering, turning up on time and laying the carpet perfectly. These guys are really passionate and knowledgeable about all things carpet and it shows. British Carpets rock!”
